Frequently Asked Questions

We want ordering to be simple and straightforward. Below are answers to some of the most common questions about our seeds, shipping, and orders.

Orders & Shipping

How quickly do you ship orders?
Most orders ship within 1–2 business days. During especially busy seasons, processing may take a little longer, but we work to get orders out as quickly as possible.

How do you ship orders?
We ship primarily through USPS. In rare cases, we may use another carrier if it is a better fit for the size, weight, or needs of the order.

Will I receive tracking information?
Yes. Once your order ships, tracking information will be provided so you can follow its progress.

Why is the packaging simple?
Our focus is on getting your order to you safely and quickly, not on fancy packaging. We use practical packaging that protects the product during transit.

Do you offer expedited shipping?
Shipping options may vary depending on the item and destination. If faster delivery is important, please review the shipping choices available at checkout.

Seeds

How are your seeds sold?
Most seed products are sold by weight, unless otherwise noted on the product page.

How do I know which seed is right for my area?
The best choice depends on your location, soil, season, and goals. Product descriptions and growing guides are a good place to start, especially when paired with your USDA hardiness zone.

How do I find my planting zone?
You can use your ZIP code to look up your USDA hardiness zone and compare it to the planting guidance listed on our site.

When should I plant?
Planting times vary by crop and region. Always use the planting information on the product page or growing guide as a starting point, then adjust for your local conditions.

How much area will one bag cover?
Coverage depends on the seed type and recommended seeding rate. We include coverage and planting guidance whenever possible on the product page.

Are all seed products the same from batch to batch?
Natural products can vary somewhat in appearance, size, and color from batch to batch. That kind of variation is normal.

Do you sell single varieties and blends?
Yes. Some products are single-seed varieties, while others are blends made for specific uses. Be sure to check the product title and description so you know exactly what you are buying.

Planting & Growing

Do you guarantee germination or growing success?
We want every customer to have a good experience, but growing success depends on many factors outside our control, including weather, soil conditions, moisture, planting depth, timing, pests, and local conditions.

Why did my results differ from someone else’s?
Even with the same seed, results can vary based on planting method, rainfall, temperature, sunlight, soil quality, and overall site conditions.

Can you tell me exactly what to plant?
We do our best to provide helpful product information, but each planting situation is different. Product pages and growing guides are meant to help you choose what best fits your needs.

Returns, Problems, & Order Issues

What if my order arrives damaged?
Please contact us as soon as possible using the contact form. If needed, we will ask for photos of the package and item if available. We will review the issue and work with you on a solution.

What if something is missing from my order?
Send us a message with your order number and the details of what is missing, and we will look into it.

What if I ordered the wrong item?
Contact us as soon as possible. If your order has not shipped yet, we may be able to help. Once an order has shipped, options may be more limited.

Do you accept returns?
Because many of our products are agricultural goods, return eligibility may depend on the item and condition. Please contact us before sending anything back.

Contact

How do I get in touch?
Use the contact form on our site and we will get back to you as soon as we can.

How quickly do you respond?
We try to respond promptly, though response times may vary during busy seasons. We aim for same day response.

Can I send photos if there is an issue with my order?
If we need them, we will ask when responding to your message. For security and spam reasons, we cannot allow photos to be sent unsolicited.